IBM India An Exclusive Off-Campus Recruitment

Job Details

Eligibility:

• Any Graduate / Engineering candidates from 2010/ 2011/ 2012 batches.

Location : Hyderabad, Bangalore
Last Date: 13^thJanuary 13
Job Type: Full Time
Hiring Process: Written-test, Face to Face Interview.
Job Description :

• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
• Will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery.
• Perform problem cause analysis & Resolve routine customer problem.
• Ability to Identify Opportunity & Implement Process Improvements.
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.

Skills ( Mandatory) :

• Fluency in Communications Skills (both spoken and written)/ soft skills.
• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting Browser Support - Internet Explorer.
• Strong computer skills required.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation.

Skills ( Preferred ) :

• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.

Note :

• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
• Shifts will 24x7 in nature and can vary depending on geographies supported.

Salary : INR 2.2 - 3.1 lacs P.A